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Home ::  Gift Certificate FAQ


1.Should I need to open an account to order from your site?

No.You just add the goods you like to the shopping cart and check out.You will create an account during check out,which you can use the next time.Our website system will record your billing and shipping details for easy checkouts in the future.

2.Is the Payment process safe?

Orders are processed through a safe gateway and a 128bit SSL (secured socket layer).All of your payment information is kept confidentially and will be sent over a totally secure connection.

3.How do I place an order?

Firstly,please click the goods which you are interested.
Secondly,please choose currency and fill in the required quantity.Then click "add to shopping cart" so that a new Order Number will be created.(please keep it safe for later use).
Thirdly,please fill your detailed information which include Email,full name,country,address,telephone number,and postcode.
Fourthly,please choose Express way and select your payment: Visa card or MasterCard.
Finally,please "check out" to pay it.Please make sure to keep the order information in a secure place in case that you may need to check your order status.

4.How do you send my purchased items?

We offer very safe and fast delivery to ship all our packages,which only takes 5 to 8 days.No matter where you are,we can ship all over the world.Order today and rest easy!

5.How to track an order?

All orders are to be confirmed by E-mail in 12 hours and reply in 12 hours.When you check out you will get an order number,take this order number to contact our customer service,our Customer Service can help you track your order.

6.How do I find the size fitting me?

You can find Size Chart below the Size Selecting field.

7.Our quality and price advantages.

We are a super seller in the world.We also do long time business in the eBay.The exclusive suppliers we have also contribute to our low price strategy.In addition,so we can supply the best products,best price,and best service.Looking forward to doing good business with all my friend in the world.We do all we can to provide you with the best quality products and lowest price.

8.Payment Information

We accept payment with Visa and MasterCard.You'll receive our confirmation letter in 24 hours when you check out the order.Please enjoy the speedy and convenient service via the above payments in our online store.

9.Shipping Information

We offer free shipping for some of the products.Normally we provide EMS service for you,and also you can choose other shipping ways.
You can choose shipping your purchased items to the billing address or different address on the Billing Information Page.If the shipping address is different from your billing address,you will have to write a new address on Shipping Information page.
It usually takes 5-8 days for the products to arrive at your address.For Customized items,it may take one extra week.

10.Cancel and Change Requests

If for any reason you would like to cancel or change your order,please contact our online service as soon as possible.Registered customers can cancel or change their orders directly by managing "My Orders".We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing.If an order has already entered the shipping process,we will not be able to cancel the order.If your order cannot be cancelled,you may contact our live service to arrange shipping back.Then we can full refund.